How long does a house cleaning take in Penang?

A standard 3-bedroom home in Penang takes 2 to 4 hours depending on condition and specific areas included. Larger homes may take longer. We provide an accurate time estimate when you book.

Do I need to provide cleaning equipment or products?

No. Malaysia Experts Care arrives fully equipped with all professional cleaning tools and eco-friendly products. You do not need to provide anything.

Can you clean my office outside business hours in Penang?

Yes. We offer flexible scheduling including early morning, evening, and weekend slots for office cleaning in Penang so your workplace is clean without disrupting your team.

What areas in Penang do you cover for cleaning services?

We cover all major areas across Penang Island and Seberang Perai including George Town, Bayan Lepas, Butterworth, Bukit Mertajam, Gelugor, Jelutong, Air Itam, Tanjung Tokong, and surrounding areas.

Is there a minimum booking requirement for cleaning services in Penang?

No minimum booking requirement. Whether you need a single room cleaned or a full commercial property serviced, Malaysia Experts Care accommodates all job sizes across Penang.

Terms and Conditions

Welcome to Malaysia Expert Care! We are glad you have chosen us to keep your home or office spotless. These Terms and Conditions (“Terms”) govern your use of our website (malaysiaexpertscare.com) and the booking of our professional cleaning services in Penang Island and Seberang Perai. By requesting a quote or booking a service with Malaysia Expert Care Services, you agree to these terms.

Please read them carefully so we are on the same page before our team arrives at your door.

1. Our Services

We provide residential and commercial cleaning services, including regular house cleaning, deep cleaning, post-renovation cleaning, office cleaning, and specialized services (aircond, sofa, mattress, and carpet cleaning).

We bring our own professional equipment and eco-friendly supplies.
Our services are currently limited to Penang Island and Seberang Perai.

2. Booking and Quotes

We want to keep pricing transparent with zero hidden fees.

WhatsApp Quotes: Most of our bookings happen via WhatsApp. When you send us photos and details of the property, we provide a written quote specifying the number of cleaners, estimated hours, and total cost.
Accuracy of Information: Your quote is based on the details and photos you provide. If our team arrives and finds the property size or condition is significantly different from what was discussed (e.g., a standard clean was booked but post-renovation cleaning is required), we reserve the right to adjust the price or reschedule the job. We will always discuss this with you before starting work.

3. Pricing and Payments

All prices quoted are in Malaysian Ringgit (MYR).
Payment is due upon completion of the service on the same day.
We accept cash, DuitNow, or direct bank transfer to our official company account. Our team leader will verify the payment before leaving the premises.

4. Cancellations and Rescheduling

We understand that plans change, but last-minute cancellations disrupt our team’s schedule and affect other clients.

Notice Period: If you need to cancel or reschedule, please let us know via WhatsApp or phone at least 24 hours before the scheduled appointment.
Late Cancellations & Lockouts: If we are not notified within 24 hours, or if our team arrives at your property and cannot gain access (lockout), a late cancellation fee may apply to cover our logistics and staff time.

5. Access and Working Environment

To do our job efficiently, we need a safe and accessible environment.

Condos and Apartments: It is your responsibility to register our team with your property management office or guardhouse and ensure we have clearance to work during the building’s approved hours.
Utilities: We require access to running water and electricity to operate our equipment.
Safety: We reserve the right to refuse work if the environment poses a health or safety risk to our team members (e.g., exposed wiring, pest infestations, or hazardous materials).

6. Our 100% Satisfaction Guarantee

Your satisfaction is our priority. If you are not happy with a specific area we cleaned:

Please point it out to the team leader during the final walk-through before they leave.
If you notice something after we have left, contact us via WhatsApp within 24 hours of the service completion, along with a photo.
We will return to re-clean the missed area at no extra charge. Note: This guarantee covers the scope of work agreed upon in your quote, not additional areas or tasks that were not booked.

7. Liability and Damage

We treat your home with the utmost respect and care. Our team is fully trained, and our company holds public liability insurance. However, accidents can rarely happen.

Fragile Items: Please secure cash, jewelry, and highly fragile or valuable items before we arrive. We cannot be held liable for the loss or damage of items that were not properly secured.
Pre-existing Damage: We are not responsible for damage related to pre-existing wear and tear, faulty installation, or fragile fixtures (e.g., a loose shelf that falls while being dusted).
Claims: Any claims for damage must be reported to us within 24 hours of the service completion. We will investigate and, if we are found at fault, repair or replace the item at its current cash value.

8. Non-Solicitation of Cleaners

Our trained cleaners are a vital part of our business. By using our service, you agree not to independently hire, or attempt to hire, any Malaysia Experts Care staff member outside of our official company booking channels.

9. Changes to These Terms

We may update these terms from time to time to reflect changes in our business operations. The latest version will always be available on this page.

10. Contact Us

If you have any questions regarding these terms, your booking, or anything else, please reach out to us:

Malaysia Expert Care Services

Phone / WhatsApp: +60 11-3329 6190
Email: [email protected]
Working Hours: Monday to Sunday, 8:00 AM – 8:00 PM

Malaysia Expert Care is a trusted professional cleaning company in Penang since 2013. We provide top-quality residential, commercial, and post-renovation cleaning services with trained staff and eco-friendly products.