How long does a house cleaning take in Penang?

A standard 3-bedroom home in Penang takes 2 to 4 hours depending on condition and specific areas included. Larger homes may take longer. We provide an accurate time estimate when you book.

Do I need to provide cleaning equipment or products?

No. Malaysia Experts Care arrives fully equipped with all professional cleaning tools and eco-friendly products. You do not need to provide anything.

Can you clean my office outside business hours in Penang?

Yes. We offer flexible scheduling including early morning, evening, and weekend slots for office cleaning in Penang so your workplace is clean without disrupting your team.

What areas in Penang do you cover for cleaning services?

We cover all major areas across Penang Island and Seberang Perai including George Town, Bayan Lepas, Butterworth, Bukit Mertajam, Gelugor, Jelutong, Air Itam, Tanjung Tokong, and surrounding areas.

Is there a minimum booking requirement for cleaning services in Penang?

No minimum booking requirement. Whether you need a single room cleaned or a full commercial property serviced, Malaysia Experts Care accommodates all job sizes across Penang.

Liability & Damage Disclaimer

At Malaysia Experts Care, we treat your home and office with the utmost respect. Our cleaners are professionally trained to handle your property safely, and our company, Malaysia Expert Care Services, carries public liability insurance for your peace of mind. However, given the nature of providing professional cleaning services in Penang Island and Seberang Perai, accidents can occasionally happen. This Liability & Damage Disclaimer outlines the responsibilities of both the company and the client regarding property damage, valuables, and limitations of liability.

1. Securing Valuables and Fragile Items

While our team is highly careful, we request your cooperation in securing items of high value before our cleaners arrive.

Customer Responsibility: It is the client’s responsibility to secure cash, jewelry, credit cards, sensitive documents, electronics, and highly fragile items (such as expensive artwork, heirlooms, or delicate glassware).
Exclusion of Liability: Malaysia Experts Care will not be held liable for the loss or damage of unsecured valuables or cash. If you have specific delicate items that require special care or should not be touched, please inform our team leader before the cleaning session begins.

2. Pre-Existing Damage and Wear & Tear

Homes and offices experience natural wear and tear. We are not responsible for damage resulting from pre-existing conditions.

Faulty Fixtures: We are not liable for damage to items that were already broken, improperly installed, or loosely secured (e.g., a heavy mirror hung on a weak nail, loose doorknobs, or faulty window blinds).
Surface Wear: We use eco-friendly and standard cleaning products. We are not responsible for color fading on fabrics, sun-damaged curtains, or worn-out carpet fibers that may become more noticeable after dirt and dust are removed.

3. Heavy Furniture and Appliances

For the safety of our staff and the protection of your property, we have strict guidelines regarding heavy lifting.

Our cleaners will not move furniture or appliances that weigh more than 15 kg (e.g., heavy solid wood cabinets, large washing machines, or fully loaded refrigerators).
If you require cleaning behind or under heavy items, please move them prior to our team’s arrival. We are not liable for scratches on flooring caused by moving heavy items at your request.

4. Specialized Surfaces and Materials

If your property features custom, rare, or highly sensitive materials (such as unsealed natural stone, antique wood, or specialty brass fixtures), you must notify us in advance.

Unless specifically instructed otherwise by the client, we will use our standard professional-grade, eco-friendly cleaning solutions. We will not be held liable for damage to specialized surfaces if we were not properly informed of their specific care requirements beforehand.

5. Reporting Damage and Claims Process

We believe in complete transparency. If our team accidentally damages an item while cleaning, the team leader will inform you immediately.

24-Hour Window: If you discover damage after our team has left, you must report it to us via WhatsApp at +60 11-3329 6190 within 24 hours of the service completion, along with clear photos of the damage.
Claim Investigation: We will review the incident. Claims reported after the 24-hour window will not be accepted, as we cannot verify if the damage occurred during our service or afterward.

6. Limitation of Liability

In the event that Malaysia Experts Care is found liable for accidental damage caused directly by our negligence:

Our maximum liability is limited to repairing the damaged item, replacing it at its current depreciated cash value, or refunding the cost of your cleaning service for that specific day—whichever is the lowest amount.
We do not take responsibility for indirect, incidental, or consequential damages (e.g., loss of business revenue due to a delayed office cleaning).

7. Contact Information

If you have any questions or concerns about how we handle your property, please reach out to us before your scheduled appointment:

Malaysia Expert Care Services

Phone / WhatsApp: +60 11-3329 6190
Email: [email protected]
Working Hours: Monday to Sunday, 8:00 AM – 8:00 PM

Malaysia Expert Care is a trusted professional cleaning company in Penang since 2013. We provide top-quality residential, commercial, and post-renovation cleaning services with trained staff and eco-friendly products.