How long does a house cleaning take in Penang?

A standard 3-bedroom home in Penang takes 2 to 4 hours depending on condition and specific areas included. Larger homes may take longer. We provide an accurate time estimate when you book.

Do I need to provide cleaning equipment or products?

No. Malaysia Experts Care arrives fully equipped with all professional cleaning tools and eco-friendly products. You do not need to provide anything.

Can you clean my office outside business hours in Penang?

Yes. We offer flexible scheduling including early morning, evening, and weekend slots for office cleaning in Penang so your workplace is clean without disrupting your team.

What areas in Penang do you cover for cleaning services?

We cover all major areas across Penang Island and Seberang Perai including George Town, Bayan Lepas, Butterworth, Bukit Mertajam, Gelugor, Jelutong, Air Itam, Tanjung Tokong, and surrounding areas.

Is there a minimum booking requirement for cleaning services in Penang?

No minimum booking requirement. Whether you need a single room cleaned or a full commercial property serviced, Malaysia Experts Care accommodates all job sizes across Penang.

Privacy Policy

Welcome to Malaysia Experts Care. Your privacy and trust are our top priorities.
This Privacy Policy explains how M Experts Care Services (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our website (malaysiaexpertscare.com) or book our cleaning services across Penang Island and Seberang Perai.

This policy is written in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By visiting our website or engaging our services, you agree to the practices described below.

1. What Information We Collect

To provide you with the best professional cleaning services, we need to collect a few essential details. When you request a free quote, send us a WhatsApp message, or book a cleaning session, we may collect:

Personal Information: Your name, phone number (including WhatsApp), email address, and billing details.
Service Details: Your property address (condo, landed home, or office), the size of the area, and specific access instructions (like guardhouse procedures).
Media: Photos or videos of the space you share with us via WhatsApp to help us provide an accurate quote.
Digital Data: We automatically collect standard browsing data like your IP address, browser type, and how you interact with our website to improve user experience.

(Note: We do not collect or store your credit card numbers. Payments are processed securely via bank transfer, DuitNow, or cash.)

2. How We Use Your Information

We do not collect data just for the sake of it. Your information is strictly used to run our operations smoothly and serve you better. We use your data to:

Provide accurate, customized quotes for house, office, or post-renovation cleaning.
Schedule our trained cleaning teams and manage logistics for your location.
Communicate with you regarding your booking, send reminders, or provide “on the way” updates via WhatsApp.
Process payments and issue invoices for completed work.
Follow up on our “100% Satisfaction Guarantee” to ensure you are happy with the results.
Comply with accounting, tax, and legal obligations in Malaysia.

3. Who We Share Your Data With

We respect your privacy. We do not sell, rent, or trade your personal information to third-party marketers.

We only share your data with trusted parties who help us deliver our services:

Our Cleaning Teams: Our employed, background-checked cleaners are only given the necessary information (like your address and job checklist) to complete the work.
Property Management: If you live in a high-rise condo, we may need to share basic details with your management office or guardhouse to gain entry for the scheduled cleaning.
Service Providers: Trusted third parties that assist us with web hosting, accounting, or business operations, all bound by strict confidentiality agreements.
Legal Authorities: Only if required by Malaysian law or to protect our legal rights.

4. How Long We Keep Your Data

We retain your personal data only as long as necessary.

If you request a quote but do not proceed, we delete your inquiry details after 12 months.
If you are a customer, we securely retain invoicing and service records for seven years to comply with Malaysian tax and accounting requirements, after which the data is safely destroyed.
Sensitive access instructions (like key locations) are deleted shortly after the service relationship ends.

5. Keeping Your Information Safe

We take the security of your home and your data seriously. We use secure, access-controlled systems to store your information. Our team is trained to handle your personal details with the same care and respect they show when cleaning your home.

6. Your Rights Under the PDPA

Under Malaysia’s Personal Data Protection Act 2010, you are in control of your data. You have the right to:

Request access to the personal information we hold about you.
Ask us to correct or update any inaccurate information.
Withdraw your consent for us to use your data (though this may prevent us from providing services to you).
Opt-out of any promotional messages at any time.

To exercise any of these rights, simply reach out to us using the contact details below.

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. The updated version will be posted on this page with the revised “Last Updated” date at the top.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, we are always here to help.

M Expert Care Services

Address: Jalan Bukit Gambier, 11700 Gelugor, Pulau Pinang, Malaysia
Phone / WhatsApp: +60 11-3329 6190
Email: [email protected]
Working Hours: Monday to Sunday, 8:00 AM – 8:00 PM

Malaysia Expert Care is a trusted professional cleaning company in Penang since 2013. We provide top-quality residential, commercial, and post-renovation cleaning services with trained staff and eco-friendly products.